Currently, demand is extremely high due to our special sale. Therefore, we deliver all our orders within 6-12 days.

Day 1: Order processing

Day 2: Packing & labeling

Day 3-12: Shipping & delivery

We understand that waiting isn't always fun, but we assure you that the quality and the discount are worth the wait. Thank you for your patience!

After your order is processed, you will receive a tracking code via email. With this code, you can accurately follow the progress of your order.

If you have not received the tracking code, please check your spam folder. If it's not there, contact us via the contact form and we will send you the tracking code promptly.

At JørePets, we prioritize the safety of our customers by exclusively partnering with SSL-certified providers. This ensures a hassle-free shopping and payment experience.

You can complete your purchase using various online payment methods such as iDeal, Bancontact, Amex, Apple/Google Pay, PayPal, Visa, Mastercard, and many others.

We prioritize transparency and you can read our various detailed policies below:

To read our general terms and conditions, click here.

To read our return policy, click here.

To read our privacy policy, click here.

We aim to ship and deliver each package on time. However, during special sales and peak periods like Christmas, Father's Day, Black Friday, etc., we handle a high volume of orders, which can sometimes lead to delays.

To ensure timely delivery during these festive periods, we recommend placing your order well in advance.

Has the delivery time passed? Contact our customer service using the form below, and we will resolve it immediately.

If you haven't received either of these emails, please check your junk/spam email folder.

If it's not there, please contact us via the contact form below, and we will quickly resend the emails to you.

If the tracking page indicates that the package has been delivered, but you haven't received it, we recommend waiting another 1-2 days, as the delivery service may sometimes update the package status prematurely.

If your package still has not arrived after this period, please contact our customer service using the form

You can cancel your order within 4 hours. After this period, cancellation is no longer possible as your order is being processed. You can then use your right to return your order.

Please fill out the form below and our customer service will respond within 24 hours.